Trustpilot is entirely free to use for consumers - everybody can just go in and look at what people think, and leave their own opinion. For companies, we have a free item and we have actually a paid product. Totally free, any service can invite its consumers to leave a review, business can respond to the reviews and they can gain from what their clients think about them. For the paid services, we enable companies to reveal the reviews on their website where they can ideally use them to win more organisation. Business can automate a lot of manual processes - that saves them expenses, and then lastly we're providing them more advanced insights about their clients that they can use to do something about it on and thus enhance their company," Peter Mühlmann, Trustpilot Founder and CEO.
#Why did you select this business design?
" I think it's really crucial that Trustpilot has a healthy service design so that we can make the right financial investments, so that we can make it easy for you as a customer to find the details that you're searching for, and so that we can purchase staff, in algorithms, in stats to ensure that the evaluations are genuine. That's the only factor the reviews work - that is if you as a consumer can actually trust them," Peter Mühlmann, Trustpilot Founder and CEO.
Being open remains in our DNA Trustpilot was produced in 2007 as an independent, open platform that sits in between companies and customers and empowers both by allowing collaboration.
Research study has revealed us that people desire to share their experiences to make goodadvise things better and when it concerns writing evaluations, they won't mean censorship or delays. That's why being open is so essential. We encourage all consumers who have actually had a recent, real experience to share it with our community, due to the fact that we believe that open feedback provides real worth. Consumers can make more educated decisions when they understand what others have experienced and business can improve and innovate by working together with customers and gaining from their feedback.
Genuine reviews in genuine time icon Real evaluations, in real time
We permit anyone to publish a review, which avoids businesses from pre-screening or moderating what customers in fact read. This is among the essential methods we're different from 'closed' or pay-to-access platforms where business collect evaluations as marketing security and can publish the evaluations they like and 'unpublish' those they don't (either after the reality or by pre-screening).
his is never the case on Trustpilot. We highly think in the power of being open to everyone and are battling for a more transparent review market. We also know this features fantastic duty, which is why we're constantly enhancing our efforts to tackle fake evaluations, fraud and abuse.